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Recalled Prestige Excellence Boiler -
Recalled Prestige Solo Boiler -
Recalled Prestige Solo Trimax Boiler -
Recalled Aerco Esteem Boiler -
Recalled Aerco Esteem Watts Brand Boiler
The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.
Approximately 60,000 (In addition, about 7,500 were sold in Canada)
Triangle Tube toll-free at 877-574-5036 from 8 a.m. to 5 p.m. ET Monday through Friday, by email at productrecall@triangletube.com, or online at https://triangletube.com/products/product-recall/ or at www.triangletube.com and click on “PRODUCT RECALL” for more information.
Recall Details
Washington, D.C. - The U.S. Consumer Product Safety Commission (CPSC) and Triangle Tube are announcing the recall of Prestige Solo, Prestige Excellence, and Aerco Esteem condensing gas boilers. The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a serious risk of injury and death.
Triangle Tube has received two reports of death due to CO poisoning associated with the recalled boilers. In 2015, a 47-year-old woman died from CO poisoning associated with a Prestige Solo 175 boiler, and in 2016, an 85-year-old man died from CO poisoning associated with a Prestige SOLO TriMax 175 boiler following a repair.
Triangle Tube has also received 25 reports of CO leaks from the recalled boilers.
Since 2011, approximately 60,000 of the boilers were sold in the United States and about 7,500 of the boilers were sold in Canada.
The recalled Prestige Solo, Prestige Excellence, and Aerco Esteem boilers are wall-hung condensing gas boilers housed in a white metal box. “Prestige” is printed on the white front panel of the recalled Prestige Solo and Prestige Excellence boilers. “Aerco” is printed on the front of the recalled Esteem boilers. Please visit the Triangle Tube recall website for directions on identifying if you have a recalled boiler by serial number, which can be located either on the Boiler Rating Label located on the white front panel, on a panel on the right hand side of the boiler, or behind the boiler front door. The following models and serial number ranges are included in this recall.
| Product Name | Item Code | Product Description | Serial Number Range Start | Serial Number Range End | Date of Manufacture |
|---|---|---|---|---|---|
| Prestige Solo - PA | PA110 | Prestige Solo PA Series | PA044936 | PA147874 | Dec 2015 - Apr 2019 |
| PA155 | Prestige Solo PA Series | PA045337 | PA147522 | ||
| PA175 | Prestige Solo PA Series | PA044728 | PA148532 | ||
| PA250 | Prestige Solo PA Series | PA044768 | PA149487 | ||
| PA299 | Prestige Solo PA Series | PA045398 | PA146746 | ||
| PA399 | Prestige Solo PA Series | PA045420 | PA148752 | ||
| PA80 | Prestige Solo PA Series | PA044058 | PA139939 | ||
| Prestige Solo PT | PT110 | Prestige Solo PT Series | PT0000110 | PT0053558 | Dec 2011 - Dec 2015 |
| PT110 | Prestige Solo PT Series | PTA002845 | PTA037637 | ||
| PT110LP | Prestige Solo PT Series | PT0000928 | PT0053557 | ||
| PT110LP | Prestige Solo PT Series | PTA002645 | PTA002764 | ||
| PT175 | Prestige Solo PT Series | PT0002849 | PT0053776 | ||
| PT175 | Prestige Solo PT Series | PTA003087 | PTA037557 | ||
| PT250 | Prestige Solo PT Series | PT0002588 | PT0053319 | ||
| PT250 | Prestige Solo PT Series | PTA003207 | PTA037467 | ||
| PT399 | Prestige Solo PT Series | PT0005962 | PT0052417 | ||
| PT399 | Prestige Solo PT Series | PTA003388 | PTA037377 | ||
| PT399HP | Prestige Solo PT Series | PT0010893 | PT0052394 | ||
| PT399HP | Prestige Solo PT Series | PTA003496 | PTA097961 | ||
| PT60 | Prestige Solo PT Series | PT0002188 | PT0051954 | ||
| PT60 | Prestige Solo PT Series | PTA002810 | PTA008253 | ||
| Prestige Excellence - PTE | PTE110LP | Prestige Excellence PT | PT0001588 | PT0053690 | Dec 2011 - Dec 2015 |
| PTE110LP | Prestige Excellence PTE | PTE030446 | PTE030479 | ||
| PTE110 | Prestige Excellence | PT000568 | PT0053624 | ||
| PTE110 | Prestige Excellence PTEA | PTA002889 | PTA003086 | ||
| PTE110 | Prestige Excellence PTE | PTE049177 | PTE049177 | ||
| Prestige Excellence - PEA | PEA110 | Prestige Excellence PEA | PEA078169 | PEA143958 | Dec 2015 - Apr 2019 |
| Aerco Esteem | PT399ES | Aerco Esteem | AE1100 | AE1236 | Dec 2011 - Dec 2015 |
| PT399HP | Aerco Esteem | AE1237 | AE1239 |
The boilers were manufactured by Burnsen SA, of Belgium, from December 2011 through April 2019 and were sold by wholesale distributors and installed by independent contractors nationwide for between $3,400 and $9,700.
The boilers were imported by Triangle Tube/Phase III Co. Inc., of West Deptford, New Jersey, and manufactured in Belgium.
Consumers with recalled boilers should immediately contact Triangle Tube to schedule a free boiler inspection and, if applicable, free installation of a new boiler ignition system. Consumers who continue using the recalled boilers while awaiting repair should have working carbon monoxide alarms on each level of their homes and outside sleeping areas. Consumers who do not have a carbon monoxide alarm can contact Triangle Tube to have one shipped to them free of charge.
Triangle Tube has received two reports of death due to CO poisoning associated with the recalled boilers. In 2015, a 47-year-old woman died from CO poisoning associated with a Prestige Solo 175 boiler, and in 2016, an 85-year-old man died from CO poisoning associated with a Prestige SOLO TriMax 175 boiler following a repair.
Triangle Tube has also received 25 reports of CO leaks from the recalled boilers.
Triangle Tube/Phase III Co. Inc., of West Deptford, New Jersey
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The recalled combiner cables can malfunction when used with Nomad-series solar panels, posing a fire hazard.
The boilers can release carbon monoxide (CO) due to delayed ignitions or component damage, posing a risk of serious injury or death.
The power cord can partially detach from the heater enclosure, which can lead to cord damage over time, posing electric shock and fire hazards.
The smoke alarms can malfunction and fail to alert consumers of a fire, posing a risk of smoke inhalation or death. Smoke sensitivity tests performed on the alarms by CPSC found that one of the detectors that was tested failed to alert when exposed to pre-determined concentrations of smoke.
The mechanical internal locking plates can fail to align and allow unauthorized users to open the gun safes, posing a serious injury hazard and risk of death.
After alerting consumers to the presence of natural gas or carbon monoxide, the recalled alarm can go into sleep mode when the alert lasts less than four minutes. During this time, the alarms can fail to detect and alert consumers to a new incidence of natural gas or carbon monoxide, posing a risk of carbon monoxide poisoning.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
