-
Recalled Hinge Track with hinge arm attached -
Recalled Hinge Track with the location of the size designation
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
About 200,000
AmesburyTruth toll-free at 844-329-9697 from 8 a.m. to 5 p.m. CT Monday through Friday, by email at HingeTrackRecall@AmesburyTruth.com, or online at www.amesburytruth.com/recall or www.amesburytruth.com and click on “Recalls” located on the tool bar at the top of the home webpage for more information.
Recall Details
This recall involves Ashland 10-inch and 14-inch two-bar right-hand and left-hand casement window hinge tracks installed in windows to allow the windows to be cranked opened and closed. The casement window hinge tracks include part numbers 2003558, 2003559, 2004271 and 2004272. These products can be identified by locating “R10,” “L10,” “R14” or “L14” located on the face of the casement window hinge track. These hinge tracks were manufactured and sold to residential and commercial window manufacturers in boxes dated April 2024 through December 2024.
Consumers should leave windows in the closed and locked positions and immediately contact AmesburyTruth to coordinate a free window inspection by a professional, who will install free replacement hinge tracks for those with a manufacturing defect.
The firm has received two reported incidents involving a window sliding arm becoming disengaged from the hinge tracks. No injuries have been reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The metal sliding arm can disengage from the hinge track causing the window sash to fall, posing an impact injury hazard to consumers.
The recalled products can contain Pseudomonas species bacteria, including Pseudomonas oleovorans, an environmental organism found widely in soil and water. People with weakened immune systems or external medical devices who are exposed to the bacteria face a risk of serious infection that may require medical treatment. The bacteria can enter the body through the eyes or through a break in the skin. People with healthy immune systems are usually not affected by the bacteria.
The recalled pool vacuum cleaner has a large current adapter that can overheat, posing burn and fire hazards.
The heater’s fan can fail to turn on and cause the unit to overheat and ignite, posing fire and burn hazards.
The recalled Taylor Water Technologies reagent bottles sold with test kits contain sulfuric acid, which must be in child-resistant packaging, as required by the Poison Prevention Packaging Act (PPPA). The packaging for the bottle with sulfuric acid is not child resistant, posing a risk of chemical burns to the skin or eyes and internal corrosive burns, if ingested.
The recalled combiner cables can malfunction when used with Nomad-series solar panels, posing a fire hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram, X, BlueSky, Threads, LinkedIn and Truth Social.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
