Wolf Steel Ltd. toll-free at (866) 539-2039 from 8:30 a.m. to 5 p.m. ET Monday through Friday or online at www.napoleonfireplaces.com and click the SUPPORT tab listed as the first item in the left side FAQ column.
Recall Details
This recall involves the GD3200-P flush glass front and GD3200B-P with a bay window, propane gas fireplaces. The fireplaces are black and approximately 33 inches tall and 31.25 inches wide with gold accent designs on the top and bottom of the outside of the product. The model number GD3200-P and GD3200B-P can be found in the center of the rating label. The rating label is located on the base of the fireplace behind the lower louvered access door.
Consumers should stop using the recalled fireplaces and contact their local Napoleon Fireplace Hearth Dealer to arrange a service call to have a free upgrade kit installed on their fireplace. The upgrade kit must be installed by a qualified gas appliance technician.
Wolf Steel has received one incident report occurring in Canada where the glass shattered resulting in cuts to the face and neck that required medical attention. No incidents were reported in the U.S.
Wolf Steel Ltd., Ontario, Canada
Wolf Steel Ltd., Ontario, Canada
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.