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Model GD3200-P with Flush Window -
Model GD3200B-P with Bay Window -
The model GD3200-P located in the center of the rating label located behind the lower louvered access door.
Wolf Steel Ltd. toll-free at (866) 539-2039 from 8:30 a.m. to 5 p.m. ET Monday through Friday or online at www.napoleonfireplaces.com and click the SUPPORT tab listed as the first item in the left side FAQ column.
Recall Details
This recall involves the GD3200-P flush glass front and GD3200B-P with a bay window, propane gas fireplaces. The fireplaces are black and approximately 33 inches tall and 31.25 inches wide with gold accent designs on the top and bottom of the outside of the product. The model number GD3200-P and GD3200B-P can be found in the center of the rating label. The rating label is located on the base of the fireplace behind the lower louvered access door.
Consumers should stop using the recalled fireplaces and contact their local Napoleon Fireplace Hearth Dealer to arrange a service call to have a free upgrade kit installed on their fireplace. The upgrade kit must be installed by a qualified gas appliance technician.
Wolf Steel has received one incident report occurring in Canada where the glass shattered resulting in cuts to the face and neck that required medical attention. No incidents were reported in the U.S.
Wolf Steel Ltd., Ontario, Canada
Wolf Steel Ltd., Ontario, Canada
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If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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