Note: On February 20, 2014, Fitbit Inc. announced a refund program for the Fitbit Force. This news release serves as the official recall announcement. Consumer contact time has changed, effective 1/11/16.
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Fitbit Force activity-tracking wristband
Fitbit, toll-free at (888) 656-6381 from M-F 8 a.m. to 5 p.m. ET or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.
Recall Details
This recall involves Fitbit ForceTM wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.
Consumers should contact Fitbit for a full refund.
The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.
Fitbit Inc., of San Francisco
Fitbit Inc., of San Francisco
Fitbit Inc., of San Francisco
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The recalled helmets do not comply with the retention system requirements of the mandatory federal safety regulations for bicycle helmets. The helmets can fail to protect the wearer in the event of a crash, posing a risk of head injury.
The front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider.
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
The high voltage cables on the motor controller unit can be loose, causing the cable to arc or overheat while in use, posing fire and crash hazards and risk of serious injury.
The recalled ATVs fail to comply with the requirements of the federal mandatory ATV safety regulations. The youth ATVs’ mechanical suspension fails to comply with safety requirements, posing a crash hazard. The adult ATVs’ service brakes fail to sufficiently stop the vehicle, posing a crash hazard, and the handlebars pose a laceration hazard if the adult rider’s body or head impacts the handlebars. ATVs that fail to meet the mandatory safety regulations pose a risk of serious injury or death.
Weight plates above 55 lbs included in the set can dislodge from the 5 lb grip handles, posing an impact injury hazard to the user.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
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