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Recalled Ring Video Doorbell (2nd Generation) -
The model and serial number are printed on a label on the back of the doorbell. -
The serial number can also be found on the product packaging.
The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.
About 350,000 (In addition, about 8,700 were sold in Canada)
Ring at 800-656-1918 from 5 a.m. to 9 p.m. PT, seven days a week, or at www.Ring.com and click on Help then on Installation Services for more information.
Recall Details
This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras. The video doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze). They were sold with a mounting bracket and a USB charging cable. The two-way audio doorbell can be hardwired or battery-powered and supports night vision. The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging. Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.
Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here. Consumers can check if their video doorbell is part of this recall through Ring’s website or app.
Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage. The firm has received eight reports of minor burns.
Ring LLC, of Santa Monica, Calif.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The mechanical internal locking plates can fail to align and allow unauthorized users to open the gun safes, posing a serious injury hazard and risk of death.
After alerting consumers to the presence of natural gas or carbon monoxide, the recalled alarm can go into sleep mode when the alert lasts less than four minutes. During this time, the alarms can fail to detect and alert consumers to a new incidence of natural gas or carbon monoxide, posing a risk of carbon monoxide poisoning.
The smart electric space heaters can overheat, posing fire and burn hazards. Testing determined the smart electric space heaters do not comply with the voluntary industry safety standard, UL 1278, posing an overheating and fire risk from wireless control features.
The crimp holding a wire in place in the cabinet heater is not properly finished and can result in the wire detaching, posing an electrocution hazard.
The fan can malfunction and fail to turn on causing the unit to overheat and ignite internally, posing a fire hazard.
The recalled AirJet and HydroJet spa pumps can overheat causing the plastic housing to ignite, posing a fire hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
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