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Recalled “Quest 2 Standard Facial Interface” as sold separately and with the Oculus Quest 2 Headset -
Recalled “Quest 2 Fit Pack”
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
About 4 million (In addition, about 172,600 in Canada)
Meta Technologies anytime online at https://www.meta.com/quest/quest-2-facial-interface-recall/ or www.meta.com/quest/ and click on Support at the top of the page, then start a chat with the Meta Support Bot in the bottom right corner and ask a question to be connected with Support.
Recall Details
This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a “Quest 2 Standard Facial Interface” or in a “Quest 2 Fit Pack.” Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user’s account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/.
| Product Description | SKU |
| Oculus Quest 2, 64 GB, US/TW, Type-A | 301-00350-01 |
| Oculus Quest 2, 256 GB, US/TW, Type-A | 301-00351-01 |
| Oculus Quest 2, Accy, Standard Facial Interface, Global | 301-00409-01 |
| Oculus Quest 2, Accy, Fit Pack, Global | 301-00374-01 |
| Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A | 301-00402-01 |
| Affected headset serial numbers |
| Headset serial numbers that start with “1WMHH” and end with a number below “1264” |
The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user’s face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements. For additional information visit the Oculus blog at https://www.oculus.com/community-letter/.
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.
Facebook Technologies LLC, of Menlo Park, Calif.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram @USCPSC and Twitter @USCPSC.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
