-
Carrier 1.5-ton multi-zone model: 38MGQC18---3 -
Carrier 4-ton multi-zone model: 38MGQF48---3 -
Carrier 4-ton single-zone model: 38MBQB48---3 -
Bryant 4-ton multi-zone model: 538TEQ048RFMA -
Bryant 1.5-ton multi-zone model: 538TEQ018RCMA -
Bryant 4-ton single-zone model: 538REQ048RBMA
The fan motor on the heat pumps can fail, causing the units to overheat, posing a fire hazard.
Contact the dealer locator on www.carrierductless.com (for Carrier-branded products) and www.bryantductless.com (for Bryant-branded products) and click on “Find a Dealer” at the bottom of the page or contact Carrier toll-free at 844-468-4301 from 8 a.m. to 5 p.m. ET Monday through Friday, for assistance in locating a Carrier or Bryant dealer in your area for more information.
Recall Details
This recall involves Carrier- and Bryant-branded 1.5-ton multi-zone, 4-ton multi-zone and 4-ton single-zone ductless heat pump outdoor units. The units are used for cooling and heating homes and light commercial facilities. The model number and product number can be found on the nameplate/rating plate on the side of the units. The recalled models and product numbers are:
|
Brand |
Product |
Model Number |
Product Number |
|
Carrier |
1.5-ton multi-zone |
38MGQC18---3 |
38MGQC18---301-- |
|
4-ton multi-zone |
38MGQF48---3 |
38MGQF48---301-- |
|
|
4-ton single-zone |
38MBQB48---3 |
38MBQB48--301-- |
|
|
Bryant |
1.5-ton multi-zone |
538TEQ018RCMA |
538TEQ018RCMAAAA |
|
4-ton multi-zone |
538TEQ048RFMA |
538TEQ048RFMAAAA |
|
|
4-ton single-zone |
538REQ048RBMA |
538REQ048RBMAAAA |
Consumers should immediately contact their installing servicer, dealer or contractor to arrange for a free repair. While awaiting repair, consumers should monitor affected units while they are being operated and keep foliage and other flammable items at least 24 inches away from the recalled units.
Carrier has received six reports of the heat pumps catching fire (one occurred in the United States and five in Canada). No injuries have been reported.
Carrier Corporation, of Palm Beach Gardens, Fla.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The power cord can partially detach from the heater enclosure, which can lead to cord damage over time, posing electric shock and fire hazards.
The smoke alarms can malfunction and fail to alert consumers of a fire, posing a risk of smoke inhalation or death. Smoke sensitivity tests performed on the alarms by CPSC found that one of the detectors that was tested failed to alert when exposed to pre-determined concentrations of smoke.
The mechanical internal locking plates can fail to align and allow unauthorized users to open the gun safes, posing a serious injury hazard and risk of death.
After alerting consumers to the presence of natural gas or carbon monoxide, the recalled alarm can go into sleep mode when the alert lasts less than four minutes. During this time, the alarms can fail to detect and alert consumers to a new incidence of natural gas or carbon monoxide, posing a risk of carbon monoxide poisoning.
The smart electric space heaters can overheat, posing fire and burn hazards. Testing determined the smart electric space heaters do not comply with the voluntary industry safety standard, UL 1278, posing an overheating and fire risk from wireless control features.
The crimp holding a wire in place in the cabinet heater is not properly finished and can result in the wire detaching, posing an electrocution hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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