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Dell Recalls Hybrid Power Adapters Sold with Power Banks Due to Shock Hazard

  • Light-gray Dell Power Bank with the recalled dark-gray Dell Hybrid Power Adapter.
  • Label of recalled Dell Hybrid Power Adapters sold with Dell Power Banks.
  • Detached casing of recalled Dell Hybrid Power Adapter sold with Dell Power Banks.
Name of Product:
Hybrid Power Adapters sold with Power Banks
Hazard:

The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.

Remedy:
Replace
Recall Date:
February 06, 2019
Units:
About 8,900 (in addition, about 475 were sold in Canada)
Consumer Contact

Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.

Recall Details

In Conjunction With:
Description:

This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code –“CN-05G53P - LOC00 – XXX – XXXX – AXX” printed on the back of the unit, where “X” represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com .

Remedy:

Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.

Incidents/Injuries:

Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.

Sold At:
Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.
Manufacturer(s):
Lite-On Technology Corporation of Taipei, Taiwan
Importer(s):

Dell Inc. of Round Rock, Texas

Distributor(s):
Dell Inc. of Round Rock, Texas
Manufactured In:
China
Recall number:
19-060
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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