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GreatCall Recalls Lively Mobile Plus Emergency Alert Device Due to Risk of Call Button Failing in an Emergency (Recall Alert)

  • Recalled Lively Mobile Plus model GCR4
  • Photo of label on back of recalled device
Name of Product:
Lively Mobile Plus Emergency Alert Devices
Hazard:

The call button can fail when pushed by the consumer in an emergency. 

Remedy:
Refund
Recall Date:
August 30, 2019
Units:
About 44,300
Consumer Contact

GreatCall at 800-359-1791 from 5 a.m. to 8 p.m. PT daily, email at customerservice@greatcall.com or online at www.greatcall.com and click on Product Support for more information.

Recall Details

Description:

This recall involves Lively Mobile Plus model GCR4 emergency alert devices manufactured between January and April 2019. The recalled devices are silver and black and have “GreatCall” printed near the top of the front of the device.  The model number GCR4 is printed on the back and the date code 19.01 or 19.03 is printed on the bar code label of the device. The device is worn on a magnetic lanyard around a consumer’s neck for fall detection or clips onto a consumer’s purse, belt, or pocket, and is used to communicate in an emergency or for other assistance.

Remedy:

Consumers should immediately stop using Lively Mobile Plus and contact GreatCall to receive a full refund. GreatCall is contacting all known purchasers directly.

Incidents/Injuries:

None reported.

Sold At:
Best Buy and Walmart stores nationwide and online at www.greatcall.com and www.amazon.com from April 2019 through May 2019 for between $25 and $50.
Manufacturer(s):
Borqs Hong Kong Limited and Shenzhen Saidaxin Technology Co. Ltd., of China
Importer(s):

GreatCall Inc., of San Diego, California

Distributor(s):
GreatCall Inc., of San Diego, California
Manufactured In:
China
Recall number:
19-775
Fast Track Recall

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.

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