NOTE: The consumer contact information has been updated.
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Allure XTV010002N, XTV010002 (White) -
Allure XTV010001N, XTV010001 (Black)
The hair dryer and power cord can overheat and catch on fire, posing fire, burn and electrical shock hazards.
About 235,000
Xtava collect at 888-846-6777 from 7 a.m. to 12 a.m. ET Monday through Friday and 10 a.m. to 5 p.m. ET on Saturdays and Sundays, email at support@xtava.com or online at www.xtava.com and click on “Product Recalls” for more information.
Recall Details
This recall involves the Allure and Allure Pro 2200W ionic ceramic hair dryers. The hand-held hair dryers are black or white and include a concentrator nozzle. The hair dryers were sold separately or as part of various hair care kits that included hair treatment products, a flat iron or a diffuser. Many of the units have a label located underneath the back of the unit bearing the following SKU numbers: XTV010001, XTV010001N, XTV010002, or XTV010002N. All units have “xtava” imprinted on the blower end of the hair dryer.
Consumers should immediately stop using the hair dryers and contact Xtava to receive a free replacement hair dryer.
The firm has received 193 reports of the hair dryers or power cords overheating, melting, exploding or catching fire, including 18 reports of burns and two reports of a minor electrical shock. Four of the reported burn incidents resulted in a blister to the hand, wrist or finger. One consumer reported a severe burn.
Xtava LLC, of New York
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The handheld hair dryers lack an immersion protection device, posing an electrocution or shock hazard to consumers if it falls into water when plugged in. The CPSC has determined that hair dryers not equipped with the integral immersion protection present a substantial product hazard.
The lithium-ion battery in the recalled clippers can overheat, posing fire and burn hazards.
The roll-on warmer’s power cord can overheat and short circuit, posing fire, burn, and electrical shock hazards.
The recalled mouthwash contains ethanol in a concentration which must be in child-resistant packaging, as required by the Poison Prevention Packaging Act (PPPA). The packaging of the products is not child-resistant, posing a risk of poisoning if the contents are swallowed by young children.
The massagers can overheat while charging, posing fire and burn hazards.
The recalled dietary supplements contain iron which must be in child-resistant packaging as required by the Poison Prevention Packaging Act (PPPA). The packaging of the products is not child-resistant, posing a risk of poisoning if the contents are swallowed by young children.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
