Note: Health Canada's press release is available here.
For additional information, consumers should contact Best Buy toll-free at (800) 917-5737 between 8 a.m. and 8 p.m. ET any day, or visit the firm's websites at www.bestbuy.com (US) or www.bestbuy.ca or www.futureshop.ca (Canada).
Recall Details
This recall includes the Rocketfish Model RF-KL12 Mobile Battery Case. The battery case is made of black lightweight, soft-touch rubberized material designed to hold the phone securely, and comes with a built-in battery. The model number "RF-KL12" appears on the front of the product's packaging, on the packaging barcode, and in white print on the curved inner surface of the product.
Consumers should immediately stop using the product and contact Best Buy for instructions on returning the product and receiving a Best Buy gift card for $70 or $105 in Canada.
CPSC and the firm have received about 14 reports of the battery cases overheating in the United States, including three reports of minor burns to consumers and four reports of minor property damage.
Best Buy Co. Inc., of Richfield, Minn.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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