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Recall Details
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April 7, 2009 |
The following product safety recall was voluntarily conducted by the firm in cooperation with the CPSC.
Name of Product: "Vista Residential" Security System Control Panels
Units: About 7,000
Distributor: Honeywell International Inc., of Melville, N.Y.
Manufacturer: Ademco de Juarez s.r.l., of Mexico
Hazard: Security systems programmed with a wireless silent panic feature can fail to operate properly the first time the panic button is pressed on the remote transmitter. If the panic button is pressed only once, this can unexpectedly leave residents without a triggered alarm during an emergency.
Incidents/Injuries: None reported.
Description: This recall involves the following models of the "Vista Residential" series control panels: Vista-21iP, Vista-21iPSIA, FA168C-GP, 320P1, and GAV20P. Only panels with certain date codes are subject to the recall. The control panel is the main portion of the security system (not the keypad) typically located in an inconspicuous place in the home such as the basement, garage or closet.
Sold by: Security and alarm dealers nationwide from October 2007 through January 2009 for about $100.
Manufactured in: Mexico
Remedy: Honeywell International is contacting dealers directly and is providing free replacement software to consumers.
Consumer Contact: For additional information, contact Honeywell at (800) 645-7492 between 8 a.m. and 9 p.m. ET Monday through Friday, or visit the firm,s Web site at www.security.honeywell.com
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The smoke alarms can malfunction and fail to alert consumers of a fire, posing a risk of smoke inhalation or death. Smoke sensitivity tests performed on the alarms by CPSC found that one of the detectors that was tested failed to alert when exposed to pre-determined concentrations of smoke.
The mechanical internal locking plates can fail to align and allow unauthorized users to open the gun safes, posing a serious injury hazard and risk of death.
After alerting consumers to the presence of natural gas or carbon monoxide, the recalled alarm can go into sleep mode when the alert lasts less than four minutes. During this time, the alarms can fail to detect and alert consumers to a new incidence of natural gas or carbon monoxide, posing a risk of carbon monoxide poisoning.
The biometric lock on the gun safes can be opened by unauthorized users, posing a serious injury hazard and risk of death.
The detectors can fail to activate, posing a risk that consumers will not be alerted to a fire.
The sounders and strobes can malfunction and cause the fire alarm system to fail to alert consumers of a fire.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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