Note: Toll-free Phone Number Change.
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Acer notebook computer with recalled lithium-ion battery (front) -
Acer notebook computer with recalled lithium-ion battery (bottom)
The lithium-ion batteries can overheat, posing a fire hazard to consumers.
About 27,000
Consumers can contact Acer toll-free at (866) 496-2237 anytime.
Recall Details
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Acer America Corporation, of San Jose, Calif., is voluntarily recalling about 27,000 rechargeable lithium-ion batteries containing Sony-made cells used in Acer notebook computers. The lithium-ion batteries can overheat, posing a fire hazard to consumers.
Name of product: Rechargeable lithium-ion batteries containing Sony-made cells used in Acer notebook computers
Units: About 27,000
Computer Importer and Distributor: Acer America Corporation, of San Jose, Calif.
Computer Manufacturer: Acer Inc., of Taiwan
Battery Cell Manufacturer: Sony Energy Devices Corp., of Japan
Hazard: The lithium-ion batteries can overheat, posing a fire hazard to consumers.
Incidents/Injuries: As announced previously, there have been 16 reports of notebook batteries overheating. These reports were associated with earlier recalls by other notebook computer manufacturers of batteries containing these Sony cells. These previous reports involved only minor property damage and two minor burns. None of these reports involved batteries in Acer notebook computers.
Description: Only lithium-ion batteries with the following part numbers and battery week codes and used in the following Acer notebook models, are included in the recall:
| Acer Notebook System Series Beginning with: | Acer Battery Pack No. (Part of Barcode) | Battery Pack Serial Week Code Range (Part of Barcode) | Battery Week Code Range (in front of Barcode) | Battery Week Code Range on Red Sticker | |
|---|---|---|---|---|---|
| TravelMate 321x | BT00604001 | 0521-0545 | |||
| Aspire 980x | BT00804016 | 63V, 63W, 63X, 63Y | |||
| TravelMate 242x, TravelMate 330x | Aspire 556x | BT00604005 | 601-626 | ||
| TravelMate 561x | Aspire 930x, Aspire 941x | BT00807010 | 614-630 | ||
| TravelMate C20x | BT00604002 | 5BR-5BZ; 5C1-5C9; 5CA-5CZ; 611-619; 621-629; 62A | |||
| TravelMate 422x, TravelMate 467x | Aspire 560x, Aspire 567x | BT00804011 | 0551-0626 | ||
| TravelMate 320x | BTT4807001 | 418-552 | |||
Sold through: Authorized electronics retailers nationwide from May 2004 through November 2006 for between $500 and $1,500.
Manufactured in: China and Taiwan
Remedy: Consumers should stop using these recalled batteries immediately and contact Acer to receive a free replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.
Consumer Contact: For assistance in determining if their battery packs are covered by this program and to request a free replacement battery pack, consumers can visit the firm's Web site at www.acerbatteryrecall.com/AcerWeb. Consumers also can contact Acer toll-free at (866) 496-2237 anytime.
Consumers should stop using these recalled batteries immediately and contact Acer to receive a free replacement battery. Consumers can continue to use the notebook computers safely by turning the system off, removing the battery, and using the AC adapter and power cord to power the system until the replacement battery is received.
As announced previously, there have been 16 reports of notebook batteries overheating. These reports were associated with earlier recalls by other notebook computer manufacturers of batteries containing these Sony cells. These previous reports involved only minor property damage and two minor burns. None of these reports involved batteries in Acer notebook computers.
Computer Importer and Distributor: Acer America Corporation, of San Jose, Calif.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
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A metal part inside the printer can dislodge, posing a risk of fire.
The lithium-ion battery in the recalled power banks can overheat and ignite, posing fire and burn hazards to consumers.
The lithium-ion batteries can overheat, posing fire and burn hazards.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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