-
Image of recalled fireplace
Gas in the fireplace can accumulate prior to burner ignition. When ignition takes place, it can cause the glass window to shatter and create a risk of burns or lacerations from broken glass.
About 7,800
For assistance in turning off the gas and arranging for a free repair, contact Heat & Glo at (800) 215-5152 between 8 a.m. and 10 p.m. CT Monday through Friday or log on to firm's online registration page at www.gem3642.com or www.heatnglo.com.
Recall Details
The recall involves all HEAT-N-GLO® Gem 36 and Gem 42 direct vent gas fireplaces. The model number is located on the rating plate inside the unit on the base pan in front of the gas control. The rating plate can be accessed by removing the lower grille on the fireplace. This recall also includes Gem 36 fireplaces that recently received a replacement burner assembly.
Consumers should stop using the fireplaces immediately and contact Heat & Glo to make arrangements for a free repair. To be sure that no one uses the fireplace by mistake, consumers should shut off the gas supply to the fireplace by removing the lower grille on the fireplace and turning off the ball valve (red lever) on the gas supply line.
Heat & Glo has received 21 reports of shattered glass, including four minor injuries.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.
Related Recalls
The steamers can leak or spit hot water, posing a risk of serious burn injury to users and bystanders. The water tank cap can also leak or detach during use, exposing users to hot water.
The chip breaker can contact the cutterhead blades during use, which can cause debris to be ejected from the planer, posing impact and laceration hazards to the user and bystanders.
The recalled bed rails violate the mandatory standard for adult portable bed rails because when the bed rails are attached to a bed, users can become entrapped within the bed rail or between the bed rail and the side of the mattress, posing a serious entrapment hazard and risk of death by asphyxiation. In addition, the bed rails do not bear the required hazard warning labels.
The recalled chainsaw’s chain brake may not activate, posing a laceration hazard.
The exhaust duct can crack, allowing gases to escape inside of the home, posing a carbon monoxide (CO) poisoning hazard that can result in death or serious injury.
The flexible grease gun hose can develop a hole allowing grease to be ejected while using the grease gun, posing a laceration hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
For lifesaving information:
- Visit CPSC.gov.
- Sign up to receive our email alerts.
- Follow us on Facebook, Instagram, X, BlueSky, Threads, LinkedIn and Truth Social.
- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
