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Recalled Razor Icon electric scooter -
Serial Number sticker located on front left side of the deck with serial number beginning with “31”
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
About 7,300
Razor toll-free at 866-467-2967 from 8 a.m. to 5 p.m. PT Monday through Friday, or online at www.razor.com/iconrecall or at www.razor.com and click on “Recall Information” at the bottom of the page for more information.
Recall Details
This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with “31”, and on the back of the charger.
| Model Numbers | Serial Numbers (first 8 digits) |
|---|---|
| 13110003 | 31EK30-01 or 31EK30-02 |
| 13110005 | 31EK30-01 or 31EK30-02 |
| 13110040 | 31EK20-01 or 31EK20-02 |
| 13110042 | 31EK20-01 or 31EK20-02 |
| 13110060 | 31EK60-01 |
| 13110061 | 31EK60-01 |
| 13110062 | 31EK90-01 |
| 13110063 | 31EK90-01 |
| 13110084 | 31EK10-01 |
The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.
Note: Lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this battery in the trash.
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar, and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter’s lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.
Razor USA LLC, of Cerritos, Calif.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
The positive (+) battery terminal cover (red) can become damaged by the seat base, causing the positive (+) battery post to be exposed and contact nearby conductive components, resulting in an electrical short, posing a fire hazard.
The vehicles’ passenger side seat belt anchor point can separate from the frame due to a defective weld on the bracket, posing an injury hazard to passengers from impact with a loose bracket or failure of the seatbelt during a crash.
The mechanical internal locking plates can fail to align and allow unauthorized users to open the gun safes, posing a serious injury hazard and risk of death.
The recalled helmets do not comply with the retention system requirements of the mandatory federal safety regulations for bicycle helmets. The helmets can fail to protect the wearer in the event of a crash, posing a risk of head injury.
The front fork of the recalled KickScooters can break, posing fall and injury hazards to the rider.
The crank can break, due to fatigue fractures, causing the rider to lose control, posing fall and crash hazards.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
