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Recalled WHILL Model Ci -
Location of the control pad subassembly on the recalled product -
Location of the serial number on the recalled product
The vehicle’s control pad can malfunction causing the power to turn on/off and the speed to increase/decrease, posing crash and injury hazards.
About 1,160
WHILL toll-free at 844-699-4455, email at na.team@whill.inc or online at https://whill.us/ and click on “Contact” and then “Support” for more information.
Recall Details
This recall involves WHILL Model Ci. The product is a personal mobility device that is powered by a lithium ion battery, is occupant-controlled and motorized. The serial number of the recalled device ranges from C_1711188_US to C_1909011_US. The serial number label is located on the seat assembly. WHILL and Model Ci are printed on the battery compartment. The vehicles have one chair with a platform and four wheels. The chairs are black and the arm covers come in white, red, blue and black colors.
Consumers should immediately stop using the recalled personal mobility vehicle and contact WHILL for a free replacement control pad.
There have been 15 reports of device malfunctions. No injuries have been reported.
WHILL, Inc. (USA), of San Mateo, Calif.
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Related Recalls
When the recalled carrier bearings are installed in a Polaris RZR XP Turbo or Turbo S vehicle and the fuel tank expands, the drive shaft can come in contact with the fuel tank, causing the tank to develop a hole or crack. This can cause the fuel tank to leak gasoline, posing fire and burn hazards.
The right-hand plastic switch cube can crack when exposed to brake fluid, causing a short circuit that starts the motorcycle unexpectedly, posing an injury hazard.
The door handle can stick and cause the door to unexpectedly open while the vehicle is moving and cause an unrestrained rider to be ejected from the vehicle or increase the risk of a crash, posing serious injury and crash hazards.
The positive (+) battery terminal cover (red) can become damaged by the seat base, causing the positive (+) battery post to be exposed and contact nearby conductive components, resulting in an electrical short, posing a fire hazard.
The vehicles’ passenger side seat belt anchor point can separate from the frame due to a defective weld on the bracket, posing an injury hazard to passengers from impact with a loose bracket or failure of the seatbelt during a crash.
The high voltage cables on the motor controller unit can be loose, causing the cable to arc or overheat while in use, posing fire and crash hazards and risk of serious injury.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. Since the CPSC was established more than 50 years ago, it has worked to ensure the safety of consumer products, which has contributed to a decline in injuries associated with these products.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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