Skip to main content

2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard

  • Go! Control Panel
Name of Product:
GSM Radio Modules Used in Go!Control Panels
Hazard:
GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
Remedy:
Replace
Recall Date:
February 22, 2012
Units:
About 40,000
Consumer Contact

For more information contact your home security company or 2GIG toll-free at (855) 244-4832 from 8 a.m. to 5 p.m. MT Monday through Friday or visit the firm's website at www.2gig.com

Recall Details

Description:

The GSM radio module in the Go!Control Panel enables wireless communication between the home security system and alarm monitoring companies. The Go!Control panels are 6-inches high and 8.5-inches wide and are made of white plastic. The front of the control panel has a color touch screen display, a speaker and "emergency" and "home" buttons. A home security company name may also appear on the front of the panel. The recalled radio modules are a component used inside the Go!Control panels. A professional home security system installer can identify the recalled module. Consumers cannot identify the module safely.

Remedy:

2GIG has directed home security companies to contact consumers, who will receive a free, installed replacement module. If you have not been contacted and have a question about whether your home security system contains the recalled module, contact your home security company or 2GIG. Consumers should not try to disconnect or disable the recalled product.

Incidents/Injuries:

The company is aware of 22 reports of the product overheating, including three reports of minor smoke, heat or fire damage to the wall where the control panel was mounted. There have been no reports of injuries.

Sold At:
GIG sold the GSM radio modules to home security companies and security system equipment distributors nationwide and in Canada between December 2010 and October 2011 for use in Go!Control Panels. Home security companies installed the modules in control panels as part of home security systems that varied greatly in price.
Manufactured In:
China
Recall number:
12-724

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

Recall Complaint
If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

Related Recalls

Recalled Ambient Weather radio
Ambient Weather Recalls Weather Radios
The weather radio's AC power adapter can overheat, posing a fire hazard.  
Go! Control Panel
2GIG Technologies Recalls Modules Used In Go!Control Panels for Home Security Systems Due to Fire and Burn Hazard
In cooperation with the U.S. Consumer Product Safety Commission, 2GIG Technologies Inc., of Lehi, Utah, is voluntarily recalling about 40,000 GSM Radio Modules Used in Go!Control Panels. GSM radio modules used inside Go!Control Panels for home security systems can overheat and combust, resulting in a fire or burn hazard to consumers.
No image available
Weather Radios Recalled by Oregon Scientific Due to Failure to Receive National Weather Service Alerts
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Oregon Scientific Inc., of Tualatin, Ore., is voluntarily recalling about 66,000 Oregon Scientific Weather Radios. The radios could fail to receive National Weather Service alert signals in certain areas of the country. In the event of severe weather, this failure could put a consumer's life and property at risk.
No image available
Etón Portable Radios Recalled, Batteries Pose Fire Hazard
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Et≤n Corp., of Palo Alto, Calif., is voluntarily recalling about 1,700 Et≤n E1XM-Model AM/FM/SW/XM-Ready Radios. The battery in this radio can overheat and possibly rupture when using the AC adapter, posing a fire and burn hazard to consumers.
Recalled Midland weather radios
CPSC & Midland Consumer Radio Recall Weather Radios

The radio contains a programming error, which can cause the device to fail to recognize certain signals broadcast by the National Weather Service. Consumers could fail to receive some National Weather Service notices advising of a severe weather threat putting lives and property at risk.

No image available
CPSC, Schylling Associates Announce Recall of Wooden Music Radio Boxes
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Schylling Associates Inc., of Rowley, Mass., is voluntarily recalling 15,600 "Wooden Music Radio" boxes. A wooden turning knob and antenna top can break off, posing a choking hazard to young children and exposing a sharp point.
About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:
Choose Your Recall Emails Get Notified About Each Recall via Email.
Report an unsafe product