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Recalled microwave
These units can overheat and catch fire.
About 1.8 million
Consumers can contact Whirlpool at (800) 785-8897 anytime. Consumers also can visit Whirlpool's website at www.whirlpool.com.
Recall Details
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Whirlpool Corp., of Benton Harbor, Mich., is voluntarily recalling about 1.8 million microwave-hood combinations. These units can overheat and catch fire.
Whirlpool has received seven reports of fires involving these microwave-hood combinations. These incidents have resulted in extensive property damage. No injuries have been reported.
These are microwave oven and exhaust fan hood combination units that are installed above ranges. They were sold under the Whirlpool®, KitchenAid® and Kenmore® brand names. They have serial numbers that begin with XC. Open the door to locate the serial and model numbers. Department, electronics, home and appliance stores, as well as builders and remodelers, sold the microwave-hood combinations nationwide from January 1998 through September 2001 for between $249 and $749.
Consumers with recalled microwave-hood combinations should immediately stop using them and disconnect the units by unplugging them. Consumers can call Whirlpool Corp. for a free repair. Consumers can contact Whirlpool at (800) 785-8897 anytime. Consumers also can visit Whirlpool's website at www.whirlpool.com. Consumers should have the model and serial number of their unit available when they call or visit the website.
Whirlpool has developed a new "Consumer In-Home Service Repair Information" Pamphlet (pdf format). This pamphlet will provide consumers with detailed information concerning the cause of the fires and what the in-home repair will entail.
Countertop microwaves are not included in this recall.
Consumers with recalled microwave-hood combinations should immediately stop using them and disconnect the units by unplugging them. Consumers can call Whirlpool Corp. for a free repair. Consumers can contact Whirlpool at (800) 785-8897 anytime. Consumers also can visit Whirlpool's website at www.whirlpool.com. Consumers should have the model and serial number of their unit available when they call or visit the website.
Whirlpool has received seven reports of fires involving these microwave-hood combinations. These incidents have resulted in extensive property damage. No injuries have been reported.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
Related Recalls
These mug's lid threads can shrink when exposed to heat and torque, causing the lid to detach during use, posing a burn hazard.
The oven gloves can fail to provide sufficient protection from heat, posing a burn hazard to consumers.
The range can short-circuit if liquids boil over or are spilled and turn on the griddle unexpectedly, posing a burn and fire hazard.
The metal straw inside the tumbler can cut your mouth and/or fingers, posing a laceration hazard.
The recalled coffee makers can expel hot water from the top of the machine, posing a burn hazard.
The refrigerator door can detach and fall off, posing an injury hazard.
The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
- Visit CPSC.gov.
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- Report a dangerous product or product-related injury on www.SaferProducts.gov.
- Call CPSC’s Hotline at 800-638-2772 (TTY 800-638-8270).
- Contact a media specialist.
