No one should have to be concerned their phone will endanger them, their family or their property. Due to the ongoing safety concerns associated with Galaxy Note7 phones, it is the right move for Samsung to suspend the sale and exchange of all Galaxy Note7s. I also appreciate the safety leadership role the wireless carriers and retailers are playing by temporarily stopping the sale of the Note7 and not providing the Note7 model as a replacement device.
While we continue our active investigation into reports of phones overheating and burning in multiple states, consumers should power down and stop using all Galaxy Note7s. This is the safest course of action.
Consumers who still have an original Note7 or who received a replacement Note7 are urged to take advantage of the remedies available, including a full refund. Additionally, we urge consumers to continue to report any safety issues with these phones to us via SaferProducts.gov.