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Microsoft Recalls AC Power Cords for Surface Pro Devices

  • Recalled power cord – no sleeve
  • Microsoft Surface Pro and Surface Pro 2 device
  • Microsoft Surface Pro 3 device
  • Microsoft Surface Pro power supply sold separately
Name of Product:
AC Power cords
Hazard:
The power cords can overheat, posing fire or shock hazards.
Remedy:
Replace
Recall Date:
February 02, 2016
Units:
About 2.25 million (in addition, about 190,000 were sold in Canada)
Consumer Contact

Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information

Recall Details

Description:

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Remedy:

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord. 

Incidents/Injuries:

Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

Sold At:
Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.
Importer(s):

Microsoft Corp., of Redmond, Wash

Distributor(s):
Microsoft Corp., of Redmond, Wash
Manufactured In:
China, Taiwan, U.K.
Recall number:
16-089

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About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

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