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Diagram of Recalled Window Latch
The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.
About 400,000
Consumers may call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday.
Recall Details
WASHINGTON, D.C.- In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Andersen Corporation, of Bayport, Minn., is voluntarily recalling for in-home repair tilt latches on about 400,000 windows. The latches on the lower sash of the window can unexpectedly open, posing a potential injury hazard to consumers who can be struck by the window or by shattered glass.
Andersen has received 11 reports of the latches unexpectedly opening. There have been no reports of injuries.
This recall involves only the tilt latches on the lower sash of the Andersen 200 Series Tilt-Wash Double-Hung Window. This window has the Andersen "A/W" logo etched into the lower right corner of the glass (A), has a latch on both sides of the top of the lower sash (B), and has a product label on the inside of the upper left corner of the window frame (C).
The majority of windows were installed by home builders in the construction of new homes. Independent dealers and home centers nationwide also sold these windows to contractors between May 2000 through August 2001.
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday, to schedule a free in-home repair with an Andersen service technician. Consumers also can log-on to the Andersen website at www.andersenwindows.com. Parents should ensure that children do not operate the window until the latches have been replaced.
This recall does not apply to Andersen® Builder's Select™ or any other Andersen® products.
Consumers should immediately ensure that the latches are in the closed position. Consumers should call the Andersen WindowCare® Solution Center toll-free at (888) 888-7020 between 7 a.m. and 7 p.m. CT Monday to Friday or 8 a.m. to 4 p.m. CT on Saturday, to schedule a free in-home repair with an Andersen service technician.
Andersen has received 11 reports of the latches unexpectedly opening. There have been no reports of injuries.
Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.
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The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.
Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.
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