Note: On February 20, 2014, Fitbit Inc. announced a refund program for the Fitbit Force. This news release serves as the official recall announcement.

Fitbit Recalls Force Activity-Tracking Wristband Due to Risk of Skin Irritation

Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.

Consumers should stop using this product unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.

Recall date: March 12, 2014
Recall number: 14-129
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  • Fitbit Force activity-tracking wristband

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    Fitbit Force activity-tracking wristband

Recall Summary

Name of product:

Wireless activity-tracking wristband

Hazard:

Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.

Consumer Contact:

Fitbit, toll-free at (888) 656-6381 from 8 a.m. to 8 p.m. ET daily or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

Report an Incident Involving this Product

Recall Details

In conjunction with

http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/38259r-eng.php
Units

About 1,000,000 in the U.S. and about 28,000 in Canada

Description

This recall involves Fitbit ForceTM wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

Incidents/Injuries

The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.

Remedy

Consumers should contact Fitbit for a full refund.

Sold at

AT&T, Best Buy, Brookstone, Dick’s Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.

Importer

Fitbit Inc., of San Francisco 

Distributor

Fitbit Inc., of San Francisco 

Manufacturer

Flextronics Sales & Marketing AP Ltd., of Port Louis, Mauritius

Manufactured in

China

  • Fitbit Force activity-tracking wristband